Exchange and Return of Goods

Your shoes don’t fit or you don’t feel good in them? It can happen. Ordered goods can be exchanged or returned within 14 days. The time limit is calculated from the date of delivery of the goods.

Please send the goods you wish to exchange or return by registered parcel to the following address and attach the completed form. We strongly recommend that you inform us of the dispatch of goods via email and keep proof of shipping.

IMPORTANT: Only goods that can be considered as new can be exchanged or returned – i.e. not worn, damaged or otherwise worn down. In that case we have the right to refuse the goods. Thank you for your understanding.

The exchange of the goods or refund will take place within 14 days of the date of delivery of goods to our store. Refund is made only by cashless payment. We don’t refund shipping costs.

In case of exchange of goods, we charge exchange shipping fee in the same amount as standard shipping prices stated here.


QUESTIONS: We are available for inquiries about webstore orders on weekdays from 10:00 to 17:00 on the phone number +420 792 516 611 or at